AUTOSIRS CUSTOMER CARE

Returns & Refunds

Shop with confidence. For products bought directly from this AUTOSIRS store, you can request a return within 30 days after delivery.

30-day return window

Email admin@autosirs.com within 30 days of delivery with your order number and the item you would like to return. You may open and briefly test the product to check that it works for your vehicle. For a change-of-mind return, the product must be free of damage beyond reasonable inspection, include all supplied parts and accessories, and be returned with its original packaging when available.

How to start a return

1. Email admin@autosirs.com with your order number, item and reason for return. If an item arrived damaged, defective or incorrect, include photos or a short video if possible.
2. Wait for our return instructions and the correct return address. AUTOSIRS ships from multiple warehouses, so the return location depends on the order. Please do not mail an item to an address found on the parcel without our instructions.
3. Pack the item securely and send it using the return method in our instructions. Keep your tracking information until the return is complete.

Who pays return shipping?

Changed your mind or ordered the wrong item: You pay the return shipping cost. We do not charge a restocking fee. The original outbound shipping charge is not refunded unless applicable law requires otherwise.

Damaged, defective or wrong item: AUTOSIRS pays reasonable return shipping through the method we provide. If we sent the wrong item or the item arrived damaged or defective, we will offer a replacement when available or a refund. For a full-order refund caused by our error, we also refund the original standard shipping charge.

Refunds and exchanges

After we receive and inspect the return, we will email you about the outcome. Approved refunds go back to the original payment method. The time it takes to appear in your account depends on PayPal or your payment provider. If you would prefer a replacement for a damaged, defective or wrong item, tell us when you contact support; availability may vary.

Items damaged through misuse or missing essential parts may not qualify for a change-of-mind refund. This does not affect any rights you have under applicable consumer law. For a product problem discovered after the 30-day return window, contact us for warranty or product support.

Questions?

Contact admin@autosirs.com or visit our order help page. Include your order number so we can find the purchase quickly.

Store operator: AUTOSIRS AUTO PARTS LIMITED, Building 5, No. 2 Rongshu Road, Qiaotou Community, Fuhai Subdistrict, Bao'an District, Shenzhen, Guangdong 518100, China.